Resolved -
Services in Production and Test are restored.
Services in Dev may continue to be worked on, but with limited access those will be handled outside this announcement.
The vendor has not yet announced they have fully restored normal service, so there is still a chance of additional interruption, but currently we do not appear to have any services unavailable. One Production server still is offline, but it is not affecting service thanks to the redundant server being restored.
Jul 15, 16:16 PDT
Update -
Most Production services are currently available, including Admin Pages and Degree Works.
Test and Dev services may still be offline as we continue to prioritize Production.
Jul 15, 15:22 PDT
Monitoring -
The databases and servers are starting to come back online. We're working to restart applications where we can. It will take some time to verify everything is started and running properly again.
Jul 15, 15:08 PDT
Update -
An outage at our cloud service provider is affecting multiple servers, including Degree Works, Admin Pages, Job Submission, and the databases for Degree Works (Prod and Test) and Banner Test and Dev environments.
Servers for Production Self Service applications so far appear unaffected.
We do not yet have an ETA from the vendor on a resolution.
Jul 15, 14:06 PDT
Update -
An outage at our cloud service provider is affecting multiple servers, including Degree Works, Admin Pages, Job Submission, and the databases for Degree Works (Prod and Test) and Banner Test and Dev environments.
Servers for Production Self Service applications so far appear unaffected.
We do not yet have an ETA from the vendor on a resolution.
Jul 15, 13:32 PDT
Update -
An outage at our cloud service provider is affecting multiple servers, including Degree Works, Admin Pages, Job Submission, and some non-production services. Servers for Self Service applications so far appear unaffected.
We do not yet have an ETA from the vendor on a resolution.
Jul 15, 13:16 PDT
Update -
We are continuing to work on a fix for this issue.
Jul 15, 12:25 PDT
Update -
Multiple servers in our cloud provider are offline, which has disabled Admin Pages and Degree Works in Production. Other services may be affected.
Jul 15, 12:04 PDT
Identified -
The issue has been identified and a fix is being implemented.
Jul 15, 12:03 PDT
Investigating -
Banner Admin Pages, Degree Works down.
Jul 15, 11:59 PDT